Welcome to Florist Norbiton's online flower delivery service, proudly serving Norbiton and the surrounding areas. These Terms & Conditions form the legal agreement between you, the customer, and Florist Norbiton when purchasing floral arrangements and related gifts through our website. Please read these Terms & Conditions carefully before placing your order. By using our service, you acknowledge and agree to these Terms & Conditions, which are designed to help ensure a safe and satisfactory flower delivery experience for customers across Norbiton and beyond.
Florist Norbiton provides a secure and convenient online platform for the ordering and delivery of fresh flowers, bouquets, and floral gifts within Norbiton and its neighbouring communities. These Terms & Conditions apply to all transactions completed through our website, regardless of the delivery location within our service area. Customers ordering flower delivery for Norbiton or nearby areas are equally covered by these terms.
To purchase flowers for delivery in Norbiton or the surrounding areas, please add your chosen items to the online basket and proceed to the checkout. You will be prompted to enter details such as the recipient's name, delivery address, and preferred delivery date. You must ensure that all information provided is complete and accurate, as errors could result in delayed or failed deliveries. After providing the necessary checkout details and submitting your order, you will receive an order confirmation email outlining the transaction details. Acceptance of your order occurs only when Florist Norbiton dispatches your floral arrangement for delivery.
Orders may be subject to availability, as certain types of flowers or specific arrangements may be seasonal or limited. If your selected product is unavailable, we will contact you with available alternatives or offer a full refund at your discretion.
Payment for all flower deliveries in Norbiton and surrounding areas must be made in full via our secure online payment gateway at the time of placing your order. We accept most major credit and debit cards. All transactions are processed in GBP (British Pounds Sterling). Please note that payment details are handled securely and in compliance with applicable data protection regulations.
Your order will not be processed or delivered until payment has been received in full and cleared. Should there be any issues with payment authorisation or fraud detection, Florist Norbiton reserves the right to cancel the order without prior notice and will notify you thereafter wherever possible.
If you need to amend or cancel your flower order for Norbiton or the surrounding areas, please notify us as soon as possible. For next-day or same-day deliveries, it is essential that any change or cancellation is communicated promptly, as once your order has been prepared or dispatch has commenced, we may not be able to accommodate your request.
Orders cancelled more than 24 hours prior to the scheduled delivery date are typically eligible for a full refund. Orders cancelled less than 24 hours before the delivery date may incur a cancellation fee or may not be refunded if the floral arrangement has already been prepared. Custom-designed or special orders may not be eligible for cancellation and refund, especially if flower procurement or arrangement has already taken place. Please consult with our customer team for guidance concerning your specific circumstances.
Florist Norbiton guarantees prompt and professional flower delivery services throughout Norbiton and its nearby areas. While we always endeavour to deliver flowers at the specified time and date, specific delivery times cannot be guaranteed, especially during peak periods, adverse weather conditions, or unforeseen logistical interruptions.
If we are unable to deliver your order due to incorrect or incomplete address details, or if the recipient is not available to receive the flowers, we will attempt to leave the arrangement in a safe place or with a neighbour if appropriate. In some cases, we may need to rearrange delivery or contact the recipient for instructions. Florist Norbiton will not be liable for non-delivery where incomplete or incorrect details are provided by the customer. We strive to ensure that all flowers are delivered in fresh and optimal condition.
For hospital or business deliveries, it is the customer’s responsibility to verify that such locations accept flowers and to provide any additional details required to facilitate delivery.
It is important to us that every customer is delighted with both the quality of flowers and the standard of Norbiton flower delivery service. If you are in any way dissatisfied with your order, please notify us within 24 hours of receipt of the goods. We may require photographic evidence and/or return of the product in some cases. Refunds or replacements will be considered on a case-by-case basis and issued at Florist Norbiton's discretion, taking into consideration the nature of the complaint and evidence provided. Perishable items such as cut flowers are generally exempt from the right to return unless they arrive damaged or not as described.
While every effort is made to source and deliver the specific flowers requested, supply can sometimes be impacted by seasonal variation or market conditions. Florist Norbiton reserves the right to substitute flowers or packaging of equal or greater value and quality, ensuring your floral gift retains its intended style, colour, and overall appearance. Any substitutions will be made only when necessary and with attention to design integrity.
Customers are responsible for ensuring that all order, delivery, and payment details provided are correct and complete. Please carefully review your order confirmation email and notify us immediately of any errors. Florist Norbiton accepts no responsibility for costs or damages arising from incorrect information supplied by you.
It is also your responsibility to ensure someone is available at the provided delivery address to receive the order at the arranged time or to provide instructions for alternative arrangements if necessary.
Florist Norbiton is committed to providing a high-quality online flower delivery service for Norbiton and its surrounding districts. However, our liability to you in respect of any loss, damage, or injury arising from your order or use of our services is strictly limited to the original purchase price of the order. To the maximum extent permitted by law, Florist Norbiton accepts no liability for indirect, consequential, or special losses or damages, including but not limited to loss of enjoyment, opportunity, or goodwill.
We are not responsible or liable for any failure to perform our obligations or delays in performance caused by circumstances beyond our reasonable control (including strikes, natural disasters, extreme weather, epidemic, or supply chain disruption).
All images, branding, and content featured on the Florist Norbiton website are the intellectual property of Florist Norbiton or its content suppliers. Copying, reproduction, or use of this content for purposes other than placing orders for flower delivery in Norbiton is prohibited without express prior written consent.
Florist Norbiton handles your personal data in compliance with relevant UK data protection regulations. Your information is used solely for processing and fulfilling your flower delivery and for customer service purposes. We do not sell or share your personal information with third parties for marketing without your consent. Details on how we protect and use your data can be found in our Privacy Policy.
These Terms & Conditions, and any issues arising out of or in connection with your purchase or use of our online flower delivery services, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Norbiton may revise these Terms & Conditions from time to time. The version in effect at the time of your order will apply to your transaction. If any part of these terms is determined to be unenforceable by a court, the remainder will continue in full force and effect. No waiver by Florist Norbiton of any breach or default under these terms shall be deemed a waiver of any subsequent breach or default.
If you have any questions regarding these Terms & Conditions for the online flower delivery service in Norbiton or wish to discuss your individual order, please refer to our customer service page for details on how to reach us. We are committed to ensuring your full satisfaction with every aspect of our service throughout Norbiton and the surrounding localities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Norbiton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Norbiton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
