Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flowers in Norbiton

At Florist Norbiton, we take pride in delivering only the freshest, highest-quality flowers to households and businesses in Norbiton and the surrounding area. Every bouquet and arrangement is carefully hand-selected and crafted by our expert florists to ensure a lasting impression. Our fresh flowers guarantee means your order should arrive vibrant, fragrant, and at its best for maximum enjoyment.

Damaged-on-Arrival & Freshness Guarantee

We understand how important it is for your flowers to be perfect on arrival. If your flowers are damaged in transit or fail to meet our high freshness standards upon delivery, we want to put things right. Please inspect your order upon receipt, and if you notice any issues (such as wilting, bruised petals, or broken stems), contact us on the same day of delivery to let us know. To help us resolve your concern quickly, kindly provide a detailed description and photographic evidence of the issue.

Freshness Window

All arrangements from Florist Norbiton are guaranteed fresh for at least five days from the time of delivery with proper care. If your flowers do not meet this freshness window, please get in touch within this period. We are committed to ensuring you enjoy your flowers for as long as possible and will work with you to resolve any freshness concerns.

Refund & Replacement Options

Your satisfaction is our top priority. If your flowers arrive damaged or do not meet our freshness guarantee, we offer the following options:

• Replacement: We will deliver a fresh, comparable arrangement at no extra cost, subject to product availability and your delivery location within Norbiton and nearby areas.
• Refund: If preferred, we can process a full or partial refund to the original payment method, depending on the nature of your complaint.

We handle each issue individually and aim for a fair and speedy resolution that ensures your trust in our local service.

Complaints Process

If you have a concern or complaint regarding your delivery, please let us know as soon as possible. We value your feedback and use it to continually improve our local Norbiton service. When making a complaint, please include your order details and a clear description of the problem. Our experienced team will investigate and respond promptly, usually within 24 hours. Most concerns are resolved within 1-2 business days.

A Trusted Local Florist in Norbiton

Florist Norbiton is dedicated to the satisfaction of our neighbours, workplaces, and community. Our reputation is built on reliability, personal service, and the promise of fresh flowers—every time you order. Thank you for choosing us as your trusted local Norbiton florist, and please rest assured that your happiness is our highest priority.